Frequently Asked Questions
- Q: I’ve placed an order but have not received any information.
- A: After successful order placement a confirmation email will be sent. If not received check your spam folder. After your order has been shipped a shipping confirmation email will be sent, typically within 3 business days. Custom orders may take longer to make and ship.
- Q: How long will it take to receive my order.
- A: Orders ship worldwide. Delivery times may very depending on country and production time.It range from 2-25 days
- Q: Does my order include tracking.
- A: Yes, all order include tracking. Some shipping providers will have a 2 – 10 day delay in updating tracking. This is more common for international orders.
- Q: Help, there are items missing from my order.
- A: Please review your shipping confirmation email. Orders with multiple items may ship separately. Tracking for each package will be emailed once each package has shipped.
- Q: My order arrived damaged or broken. What do I do now?
- A: Please email customer service at info@myhugbear.com Please include 2-3 photos showing the damage. Orders that arrive damage are eligible for replacement or store credit only. Please include your 5 digit order number in your email and if you would prefer a replacement or store credit. Broken and damaged orders do not need to be returned.:
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